Frequently Asked Questions

Is the store secured for credit card transactions?

Yes. When you begin the check out process, you will see the little "lock" in lower right-hand corner on your web browser. We use PayPal to Enhance your Security.

How often are new items added?

Weekly. Please visit often.

Shipping Recommendations

**Recommended ** USPS 2-3 day Priority Mail - Delivers within 2 days in most cases
wholesale accounts use UPS as well.

How long does it take to get My Order?

Merchandise is normally shipped in 1 to 2 business days 

Return Policy

Star Fish Vision,LLC  30-day Money-Back Or Exchange Guarantee
 

It is our policy to accept merchandise returns within thirty (30) days of the original purchase date. Merchandise must be in like-new condition. Defective merchandise may be exchanged for other merchandise of equal or greater value outside of the policy with approval from an authorized Star Fish Vision associate. Please contact our customer service department or a store employee for clarification of any of the return and exchange policies outlined here.

Returns and Exchange Policy

We want our customers to be happy with the merchandise they purchase from Star Fish vision. To ensure complete satisfaction, we offer a comprehensive return and exchange policy.

  1. When you receive your purchase from Star Fish vision, examine it carefully. If for any reason you are not satisfied with the order, contact us at klaus@starfishvision.com  
  2. Explain to the customer service representative the problem and they will give you instructions and a return authorization (RA) number so that you may return the item. This number must be written on the outside of the return package so that it can be easily identified. Returns will not be accepted without prior authorization.
  3. All returned merchandise must be in like-new condition, and accompanied by the original packing slip and receipt, the original packing (including gift box).
  4. It is recommended that all returned merchandise should be delivered via the same shipping company that Star Fish Vision shipped the merchandise originally with. We also advise that the item be insured for its full value. Star Fish Vision is not responsible for returned merchandise lost or damaged in transit.*
  5. Upon receipt of your order, with all required information and materials, we will either ship a replacement or credit the original purchase in the form of the original payment based on your request. If you are returning an item within the first thirty days of purchase, please note whether you would like a refund or an exchange. Credit processing will occur as soon as possible, usually within three days of our receipt of merchandise.
  6. If you are exchanging an item, please inform the customer service representative at the time you receive the RA number which item you would like in exchange.** This is so we can have your new merchandise ready to be shipped upon receipt of the exchange merchandise.

*Shipping charges will be refunded only if we have sent the wrong item or the item is defective.

**A $6.00 charge will be applied to all exchanges for shipment of new merchandise.

We advise that the item be insured for it's full value. Star Fish Vision is not responsible for returned merchandise that is lost or damaged in transit.

For Returns By USPS, UPS, FedEx  Send To:

Star Fish Vision
10776 Greenville Hwy
Wellford SC 29385